VFIS is one of the largest providers of insurance, education and consulting services to emergency service organizations such as fire departments, ambulance, rescue squads and 911 centers. In 1969, we pioneered the first-ever tailored insurance package for emergency service organizations and today we continue to be a leader in the industry. We are staffed with many active and past first responders, so we truly understand the needs of our clients as we serve alongside them every day.
Over the past three years, VFIS accounts have averaged above a 97% retention rate and for the past five years, our country-wide renewal rate targets have averaged less than 1.2%. We’ll serve your clients to the best of our abilities and provide rate-stability, so you can help become a trusted resource and retain clients.
Our Glatfelter Specialty Benefits program fills the gaps that traditional policies may have, and can help agents round their ESO accounts. Supplying solutions to the issues that matter to first responders, like cancer, critical illness, recruitment and retention, we know our clients pain points and have created custom coverages to meet their needs.
In select states, we also serve commercial emergency medical ambulance operations, commercial non-emergency medical ambulance operations and paratransit/non-medical transport operations through our Glatfelter Commercial Ambulance program.
We understand the value of our partnerships. That’s why we’re always ready to get on sales calls with you, explain our coverage advantages and work together to bind business. Glatfelter programs boast retention level percentages in the 90s, with some reaching as high as 98 percent! This allows you to focus on growing new business rather than keeping it, while we do the rest.
We’re specialists and we work with agent partners to help you become the same. We provide you with a broad variety of educational opportunities and resources, including access to a dedicated underwriter, on-site training and an online portal so you can grow your book for the long-term.
We offer a Most Valuable Producer (MVP) loyalty program to provide dedicated agents with the benefits and rewards they deserve, including co-branded marketing materials, co-op advertising, early-access to programs and an invitation to our legendary MVP Conference.
According to the Better Business Bureau, 93% of American adults said that a company’s reputation for honesty and fairness was extremely important to them—and you know as well as we do that relationships are the backbone of insurance. That’s why we’ve built our programs around the unique needs of our clients, and we serve these industries with the highest integrity, responsiveness and dedication possible.